University Of Tasmania

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Factors for IT-enabled public sector process improvements in developing economies

conference contribution
posted on 2023-05-23, 15:23 authored by Glenn FinauGlenn Finau, Prasad, A
IT resources are indispensable in the management of Public Sector Organizations (PSOs) around the world. We investigate the factors that could leverage the IT resources in PSOs in developing economies. While research on ways to leverage IT resources in private sector organizations of developed countries is substantial, our understanding on ways to leverage the IT resources in the public sector in developing countries is limited. The current study aspires to address this gap in the literature by seeking to determine the key factors required to create process value from public sector IT investments in developing countries. We draw on the resource-centric theories to imply the nature of factors that could leverage the IT resources in the public sector. Employing an interpretive design, we identified three factors necessary for IT process value generation in the public sector. We discuss these factors and state their implications to theory and practice.


Publication title

Proceedings of the 20th Americas Conference on Information Systems








Association for Information Systems (AIS)

Place of publication

United States

Event title

20th Americas Conference on Information Systems (AMCIS 2014): 'Smart Sustainability: The Information Systems Opportunity'

Event Venue

Savannah, Georgia, USA

Date of Event (Start Date)


Date of Event (End Date)


Rights statement

Copyright unknown

Repository Status

  • Restricted

Socio-economic Objectives

Information systems, technologies and services not elsewhere classified