THETA_2013_Austin_16319.pdf (69.12 kB)
Personalisation and Service: Finally, how to get the vice out of (ICT) service.
conference contributionposted on 2023-05-26, 10:23 authored by Austin, G
A long term aspiration, something that has been largely elusive up until now, is for the end user to be able to personalise, in a limited way, the technology and related ICT services on offer. The reasons for wanting to do this are that we might expect a higher level of consumption and satisfaction with what we offer which in turn may better justify the time and effort in providing such services. Staff morale in delivering such services may also be enhanced. ICT service providers and their users are locked into a service model that neither particularly wants; providers need to supply and manage the devices that access their services and users have little choice but to use those devices. A solution to this problem that satisfies both parties is now possible. This paper describes a programme of work at the University of Auckland Business School that seeks to develop systems which better meet our aspirations for staff and students. It looks at the current situation, defines the limits of personalisation on offer, with a sketch of a plan for the medium term development of the programme, and concludes with a scenario in which some current fixed costs may be eliminated.
Event titleTHETA: The Higher Education Technology Agenda 2013
Event VenueHobart, Tasmania
Date of Event (Start Date)2013-04-07
Date of Event (End Date)2013-04-10
Rights statementCopyright 2013 THETA: The Higher Education Technology Agenda