posted on 2023-05-23, 08:30authored byMcKay, J, Marshall, P, Grainger, N
This paper is a response to the call in the Rethinking Project Management (RPM) study for new ways of thinking regarding project management. In particular, this paper presents a critique of existing thinking on communication in project management, and then presents a new model for conceptualizing communication in IT project management. Specifically, the Shannon-Weaver model, on which the Project Communications Management knowledge area in PMBOK is based, is shown to be inadequate when applied to human communications, and an alternative conceptualization is offered in this paper, drawing on alternate theories of communication from Galle and Wittgenstein. Project manager understanding of communication may be improved through recognition of the productive and interpretive aspects of communication and of the role of language games in supporting or thwarting successful communication across stakeholder groups.
History
Publication title
Proceedings of the 46th Hawaii International Conference on System Sciences
Editors
RH Sprague Jr
Pagination
4364-4373
ISBN
978-0-7695-4892-0
Department/School
School of Information and Communication Technology
Publisher
IEEE
Place of publication
USA
Event title
46th Hawaii International Conference on System Sciences
Event Venue
Wailea, HI, USA
Date of Event (Start Date)
2013-01-07
Date of Event (End Date)
2013-01-10
Rights statement
Copyright 2013 IEEE
Repository Status
Restricted
Socio-economic Objectives
Expanding knowledge in the information and computing sciences