Supporting community knowledge brokers: information system challenges in breast screening service delivery

This study aimed to understand the complexity of community knowledge brokering through a case study of the work practices and information management processes of a community recruitment and education officer within Breast Screen Tasmania (BST). More specifically, this research aimed to produce a set of design principles and guidelines for the development of mobile information technologies to support and enhance the practices and processes involved in brokering knowledge into a community. Critically, attention was paid to usually unacknowledged second-order effects of existing technologies within the environment as these technologies might add complexity to information management rather than reducing complexity.