The Effects of Website Quality on Adoption of E-Government Service: An Empirical Study Applying UTAUT Model Using SEM
conference contribution
posted on 2023-05-23, 11:29authored byAlshehri, M, Steve DrewSteve Drew, Alhussain, T, Alghamdi, R
In today’s global age, e-government services have become the main channel for online communication between the government and its citizens. They aim to provide citizens with more accessible, accurate, real-time and high quality services. Therefore, the quality of government websites which provide e-services is an essential factor in the successful adoption of e-government services by the public. This paper discusses an investigation of the effect of the Website Quality (WQ) factor on the acceptance of using e-government services (G2C) in the Kingdom of Saudi Arabia (KSA) by adopting the Unified Theory of Acceptance and Use of Technology (UTAUT) Model. Survey Data collected from 400 respondents were examined using the structural equation modelling (SEM) technique and utilising AMOS tools. This study found that the factors that significantly influenced the Use Behaviour of e-government services in KSA (USE) include Performance Expectancy (PE), Effort expectancy (EE), Facilitating Conditions (FC) and Website Quality (WQ), while the construct known Social Influence (SI) did not. Moreover, the results confirm the importance of quality government websites and support systems as one of the main significant and influential factors of e-government services adoption. The results of this study can be helpful to Saudi’s governmental sectors to adjust their corporate strategies and plans to advance successful adoption and diffusion of e-government services (G2C) in KSA.
History
Publication title
23rd Australasian Conference On Information Systems
Pagination
1-13
Department/School
DVC - Education
Publisher
Deakin University
Place of publication
Geelong, Victoria
Event title
23rd Australasian Conference On Information Systems
Event Venue
Geelong, Victoria
Date of Event (Start Date)
2012-12-03
Date of Event (End Date)
2012-12-05
Rights statement
Copyright unknown
Repository Status
Restricted
Socio-economic Objectives
Expanding knowledge in the information and computing sciences