The influence of perceived characteristics of eGovernment transactions

The main purpose of this research is to determine the influence of perceived characteristic of eGovernment (electronic government) on acceptance in a developing nation namely the Kingdom of Saudi Arabia (KSA). A multitude of models and theories were consulted to research context requirements that enable the examination of citizens’ interactions with government via the Internet (electronic government or eGovernment). This paper presents the details of research model and hypothesis development and the instrument design and contextualization process. Development of the research instrument is conducted by customizing or contextualizing the instrument to meet the research scope and the design of the research methods appropriate for achieving the objectives and goals of this study. A sample of 671 Saudi citizens was recruited using an online survey. Structural equation modeling (SEM) was used to assess the relationship between intention to use eGovernment transactions and perceptions of eGovernment transactions, trust, preferences for using eGovernment transactions as a communication method with the government and social influence. The findings of this study include theoretical and practical contributions.