The paradox of training and development: Knowledge management in the Chinese hospitality industry context

Research has consistently demonstrated a significant relationship between knowledge management (KM) and competitive advantage. Recently, there has been a call for more empirical research of KM in the hospitality industry in emerging markets such as China. This paper presents an analysis of Marriott and Parkyard Hotels operating in the Chinese market for high quality hotel accommodation with a particular interest in their knowledge management to effectively compete in that context.