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Thinking out loud and e-Health for coordinated care – lessons from user requirements gathering in the 4C project
conference contribution
posted on 2023-05-23, 10:47 authored by Leonie Ellis, Cheek, C, Paul TurnerPaul Turnere-Health is a core part of Australia’s strategy to address rising costs and changing demands for healthcare services. Over $1bn spent and only 6% of Australians registered, the personally controlled electronic health record suggests user challenges remain. Evidence confirms the benefits from involving users in systems development there is a need for examples of how to engage effectively in healthcare settings. This research describes the use of an agile development methodology combined with the ‘thinking out loud’ technique to deliver a solution that exceeded user requirements in supporting a new model of care. The 4C project solution proposed to connect Aged Care institutions with general practices, hospitals and specialist services in Tasmania’s north-west region. It was underpinned by a design incorporating three spheres of participation. As a trial project for the PCEHR it remains unclear why lessons learned appear not to have been deployed more explicitly in the National roll-out.
History
Publication title
Proceedings of the 26th Australasian Conference on Information SystemsPagination
1-10Department/School
School of Information and Communication TechnologyPublisher
Cornell University LibraryPlace of publication
University of South AustraliaEvent title
26th Australasian Conference on Information SystemsEvent Venue
Adelaide, South AustraliaDate of Event (Start Date)
2015-12-02Date of Event (End Date)
2015-12-04Rights statement
Copyright unknownRepository Status
- Restricted