University Of Tasmania

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Understanding how network performance affects user experience of remote guidance

conference contribution
posted on 2023-05-23, 09:10 authored by Donovan, A, Alem, L, Huang, W, Liu, R, Hedley, M
Much research has been done to support remote collaboration on physical tasks. However, the focus of the research has been mainly on system and interface design and their impact on collaboration. Relatively less attention has been paid to investigating how network performance can affect user experience and task performance. In this paper, we present a preliminary user study on this issue in which participants were asked to work collaboratively in pair using a remote mobile tele-assistance system we developed. In this study, five network scenarios were examined and network performance (QoS) was measured using four metrics including delay, jitter, bandwidth and packet loss. User experience (QoE) was measured using both objective and subjective metrics. The formal included time taken and number of instructions repeated for task performance while the latter included user ratings of quality of audio experience, quality of video experience and overall quality of experience. The results indicated that the packet loss rate in QoS is the biggest contributor to loss in QoE. We also discuss implications of the study and possible directions of future work.


Publication title

Lecture Notes in Computer Science




N Baloian, F Burstein, K Ogata, F Santoro, G Zurita






School of Information and Communication Technology


Springer International Publishing

Place of publication


Event title

20th International Conference on Collaboration and Technology 2014

Event Venue

Santiago, Chile

Date of Event (Start Date)


Date of Event (End Date)


Rights statement

Copyright 2014 Springer International Publishing Switzerland

Repository Status

  • Restricted

Socio-economic Objectives

Expanding knowledge in the information and computing sciences

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    University Of Tasmania