University Of Tasmania

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Users dealing with spam and spam filters: some observations and recommendations

conference contribution
posted on 2023-05-23, 03:51 authored by Lueg, C, Martin, Sam
The email communication system is threatened by unsolicited commercial email aka spam. In response, spam filters have been deployed widely to help reduce the amount of spam users have to cope with. This paper describes work towards helping users better understand the often complex decision making that is spam filtering. An investigation of a number of popular web-based email services suggests that the filtering process is typically implemented as a black box allowing very little user involvement. In order to explore how we could help users understand how spam filters work and how they assess messages we conducted a number of user experiments using a simulated email interface providing richer spam filtering information than the webmail interfaces we investigated. Feedback indicates that additional information provided by the interface would be welcome and suggests to further investigate ways to involve users in the filtering process.


Publication title

Proceedings of the 8th Annual ACM SIGCHI-NZ Conference on Human-Computer Interaction


Cunningham, SJ & Masoodian, M






School of Information and Communication Technology


Association for Computing Machinery, InC (ACM)

Place of publication

New York, USA

Event title

CHINZ: International Conference, NZ chapter of the ACM Special Interest Group on Computer-Human Interaction (SIGCHI-NZ)

Event Venue

Hamilton, New Zealand

Date of Event (Start Date)


Date of Event (End Date)


Rights statement

Copyright 2007 ACM

Repository Status

  • Restricted

Socio-economic Objectives

Other information and communication services not elsewhere classified