Users dealing with spam and spam filters: some observations and recommendations
conference contribution
posted on 2023-05-23, 03:51authored byLueg, C, Martin, Sam
The email communication system is threatened by unsolicited commercial email aka spam. In response, spam filters have been deployed widely to help reduce the amount of spam users have to cope with. This paper describes work towards helping users better understand the often complex decision making that is spam filtering. An investigation of a number of popular web-based email services suggests that the filtering process is typically implemented as a black box allowing very little user involvement. In order to explore how we could help users understand how spam filters work and how they assess messages we conducted a number of user experiments using a simulated email interface providing richer spam filtering information than the webmail interfaces we investigated. Feedback indicates that additional information provided by the interface would be welcome and suggests to further investigate ways to involve users in the filtering process.
History
Publication title
Proceedings of the 8th Annual ACM SIGCHI-NZ Conference on Human-Computer Interaction
Editors
Cunningham, SJ & Masoodian, M
Pagination
67-72
ISBN
978-1-59593-836-7
Department/School
School of Information and Communication Technology
Publisher
Association for Computing Machinery, InC (ACM)
Place of publication
New York, USA
Event title
CHINZ: International Conference, NZ chapter of the ACM Special Interest Group on Computer-Human Interaction (SIGCHI-NZ)
Event Venue
Hamilton, New Zealand
Date of Event (Start Date)
2007-07-02
Date of Event (End Date)
2007-07-04
Rights statement
Copyright 2007 ACM
Repository Status
Restricted
Socio-economic Objectives
Other information and communication services not elsewhere classified