148523 - Using social media to support requirements gathering when users are not available.pdf (644.64 kB)
Using social media to support requirements gathering when users are not available
conference contribution
posted on 2023-05-23, 15:10 authored by Joel ScanlanJoel Scanlan, Kristy de SalasKristy de Salas, Lim, D, Erin RoehrerErin RoehrerThe use of mobile health applications has surged in numbers since the advent of smart phones a decade ago. Yet, many mobile applications suffer from low engagement due to poor application design. This could be partially due to the primary users of an eHealth applications being time poor and inaccessible to software developers due to their complex health needs. This study investigated the needs of a complex cohort to establish how an eHealth application could provide support. This investigation used social media to reach the cohort ‘where they were’, without needing to undertake traditional software requirement extraction. The study demonstrated that social media can be used as an effective research tool, not only as a data collection tool to gain insight for a possible mobile application prototype development, but it has demonstrated that social media is a feasible participation tool of User Centred Design (UCD) engagement.
History
Publication title
Proceedings of the 55th Hawaii International Conference on System SciencesEditors
TX BuiPagination
1-10ISBN
978-0-9981331-5-7Department/School
Australian Institute of Health Service Management (AIHSM)Event title
55th Hawaii International Conference on System SciencesEvent Venue
Naui, HawaiiDate of Event (Start Date)
2022-01-04Date of Event (End Date)
2022-01-07Rights statement
Creative Commons licence CC BY-NC-ND 4.0Repository Status
- Open