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A theoretical framework for negotiating the path of emergency management multi-agency coordination

journal contribution
posted on 2023-05-18, 05:12 authored by Steven CurninSteven Curnin, Christine OwenChristine Owen, Douglas Paton, Benjamin BrooksBenjamin Brooks
Multi-agency coordination represents a significant challenge in emergency management. The need for liaison officers working in strategic level emergency operations centres to play organizational boundary spanning roles within multi-agency coordination arrangements that are enacted in complex and dynamic emergency response scenarios creates significant research and practical challenges. The aim of the paper is to address a gap in the literature regarding the concept of multi-agency coordination from a humaneenvironment interaction perspective. We present a theoretical framework for facilitating multiagency coordination in emergency management that is grounded in human factors and ergonomics using the methodology of core-task analysis. As a result we believe the framework will enable liaison officers to cope more efficiently within the work domain. In addition, we provide suggestions for extending the theory of core-task analysis to an alternate high reliability environment.


Publication title

Applied Ergonomics: Human Factors in Technology and Society








Faculty of Education


Elsevier Sci Ltd

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The Boulevard, Langford Lane, Kidlington, Oxford, England, Oxon, Ox5 1Gb

Rights statement

Copyright 2015 Elsevier Ltd and The Ergonomics Society

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  • Restricted

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