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Anatomy of service innovation: Introduction to the special issue

journal contribution
posted on 2023-05-22, 02:17 authored by O'Cass, AG, Song, M, Yuan, L
The idea to do this special issue was spawned by the growing focus by government, industry and academics on the contribution of services to the global economy. Paradoxically, while service are identified as amajor priority for economic development and innovation is seen as a major driver of business success, service innovation is still an area with limited theory and empirical work being undertaken. The central purpose of this special issue is to bring together, research on an international scale on service innovation in firms. In particular, this special issue presents theoretical and empirical articles focusing on service innovation covering issues related to service quality frommultiple viewpoints, the role of creativity in the design and delivery of new services, value creation through service, quality-driven processes in firms' services innovation, the role of innovation in services branding, and relevant antecedent to achieving service innovation success

History

Publication title

Journal of Business Research

Volume

66

Issue

8

Pagination

1060-1062

ISSN

0148-2963

Department/School

TSBE

Publisher

Elsevier Science Inc

Place of publication

360 Park Ave South, New York, USA, Ny, 10010-1710

Rights statement

Copyright 2012 Elsevier Inc.

Repository Status

  • Restricted

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