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Brilliant health service management: challenging perceptions and changing HR practices in health services
journal contribution
posted on 2023-05-19, 19:46 authored by Karimi, L, Dadich, A, Fulop, L, Leggat, SG, Kathy Eljiz, Fitzgerald, JA, Smyth, A, Hayes, KJ, Kippist, LTo redress the scholarly preoccupation with problems, there is a need to focus on practices that exceed expectation. This study is the first to explicate healthcare professionals’ perceptions of brilliance within their health service. Via online discussions, 78 postgraduate health management students from an Australian university shared their experiences with, and perceptions of brilliant health services in their organisation. Researchers thematically analysed the text and workshopped the findings to extend current understandings of human resource management using positive organisational scholarship in health-care (POSH). Preliminary codes organised well into six key themes – teamwork, leadership, innovation, exceptional individuals, empowerment and patientcentred care. Although the results reflect health service management research, POSH helped to clarify those aspects of people management that are associated with brilliant health services. These include developing interagency networks; adopting an understanding of innovation; and recognising the extraordinary in the seemingly ordinary.
History
Publication title
Asia Pacific Journal of Human ResourcesPagination
1-17ISSN
1038-4111Department/School
College Office - College of Business and EconomicsPublisher
John Wiley & Sons Ltd.Place of publication
United KingdomRights statement
© 2018 Australian HR InstituteRepository Status
- Restricted