University of Tasmania
154411 - Development of a framework.pdf (1.7 MB)

Development of a framework to support situational tele-mentorship of rural and remote practice

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journal contribution
posted on 2023-05-21, 15:09 authored by Trung Dung Bui, Anthony Barnett, Thi HoangThi Hoang, Winyu ChinthammitWinyu Chinthammit

Situational tele-mentorship refers to the use of technology to provide interactive, two-way communication between an advisor (the mentor) and a novice (mentee) to enhance the management of a dynamic clinical scenario in real-time.

This article develops a conceptual framework to support situational tele-mentorship of healthcare professionals working in rural and remote practices by critically exploring the concept of mentorship within medical education literature and applied to healthcare professionals working in more isolated settings.

The situational tele-mentorship framework consists of synchronous telecommunication technologies and the problem-solving process. The end-users of the framework are the mentor located centrally and the mentee dealing with a challenging situation at a remote location using communication technology. The problem-solving process' stages are preparation, identification, action, and evaluation. The mentor and mentee use the 5W1H model, which is a summary of the questions of who, what, where, when, why, and how, applied in two-way communication.

This framework provides medical teachers and clinicians with a detailed, yet concise exposition of critical elements required to implement situational tele-mentorship. Healthcare providers can also use this framework to help coordinate resources and manage stakeholders in tele-mentoring situations.


Publication title

Medical Teacher

Article number

ePub ahead of print


ePub ahead of print






School of Health Sciences


Carfax Publishing

Place of publication

Rankine Rd, Basingstoke, England, Hants, Rg24 8Pr

Rights statement

© 2022. The Authors. Published by Informa UK Limited, trading as Taylor & Francis Group. This article is distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License ( which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed.

Repository Status

  • Open

Socio-economic Objectives

Professional development and adult education; Health education and promotion; Rural and remote area health