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Crawford et al. 2018_Emotional labour demands.pdf (258.16 kB)

Emotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors

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posted on 2023-05-19, 17:02 authored by Nicole CrawfordNicole Crawford, Olds, A, Lisciandro, J, Jaceglav, M, Westacott, M, Osenieks, L
Students in enabling programs bring richness, diversity, and complexity to the teaching and learning environment. They are often from under-represented backgrounds, have experienced educational disadvantage or disruption, belong to multiple equity groups, and face academic and non-academic challenges, including mental ill-health. This pilot study explored academic staff experiences in teaching and supporting students in enabling programs. Using a collaborative autoethnographical approach, four members of a multi-institutional research group wrote first-person reflections in response to guiding questions. From generative and reflective discussions, different themes arose. A major theme was the high ‘emotional labour demands’ of teaching a vulnerable cohort, with both positive and negative effects on staff. Other major themes included: the diversity of emotional responses and coping strategies; the complex, sometimes contradictory, role of the enabling educator; the importance of communities of care and support; and the impact of witnessing students’ transformations. Within these themes, the challenges, rewards, and protective factors, which mitigate stress among enabling educators, were identified.

History

Publication title

Student Success

Volume

9

Pagination

23-33

ISSN

2205-0795

Department/School

Student Life and Enrichment

Publisher

Queensland University of Technology

Place of publication

Australia

Rights statement

Copyright 2018 The Authors. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/

Repository Status

  • Open

Socio-economic Objectives

Other education and training not elsewhere classified