University Of Tasmania

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Empower the patients with a dialogue-based web application

journal contribution
posted on 2023-05-17, 13:18 authored by Bjornes, CD, Elizabeth CummingsElizabeth Cummings, Nohr, C
Based on a clinical intervention study this paper adds to the significance of users involvement in design processes and substantiate the potential of online, flexible health informatics tools as useful components to accommodate organizational changes that short stay treatment demands. A dialogue-based web application was designed and implemented to accommodate patients’ information and communication needs in short stay hospital settings. To ensure the system meet the patients’ needs, both patients and healthcare professionals were involved in the design process by applying various participatory methods. Contextualization of the new application was also central in all phases to ensure a focus not only on the technology itself, but also the way it is used and in which relations and contexts. In evaluation of the tool, the patients’ descriptions as user substantiate that the use of Internet applications can expand the time for dialogue between the individual patient and healthcare professionals. The patients experience being partners in an on going dialogue, and thereby are empowered, e.g. in managing their care even at home, as these dialogues generate individualized information.


Publication title

Studies in Health Technology and Informatics








School of Information and Communication Technology


IOS Press

Place of publication


Rights statement

Copyright 2012 European Federation for Medical Informatics and IOS Press

Repository Status

  • Restricted

Socio-economic Objectives

Evaluation of health and support services not elsewhere classified

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