From research outcome to agency change: mapping a learning trajectory of opportunities and challenges

A key theme within the Bushfire and Natural Hazard CRC Cognitive Tools and Decision Making project is to understand how practitioners learn from research outcomes and how they can use them. Translatingresearch outcomes into practice is a complex process and can be beyond the control of the project team and end-user representatives. Using 'lessons' terminology, it is suggested that observations and insights can be identified from reviewing research outcomes. However, the lessons that are derived from insights are only 'learnt' when they instigate sustainable change (Commonwealth of Australia 2013). To create the best conditions for organisational learning a literature review of learning lessons in emergency management was conducted. Practitioners were also interviewed to understand the contexts and challenges faced in implementing research insights and in facilitating change. This paper presents two studies that examine aspects of organisational learning. In the first study, the challenges to learning from action and experience and from reflection and planning are examined. In the second study, the systems for learning used in emergency services organisations are considered and a preliminary theory of research utilisation maturity is proposed. The initiatives reported help to maximise the value of research and supports innovation through utilisation.