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Identifying consumer value co-created through social support within online health communities
journal contributionposted on 2023-05-20, 12:19 authored by Loane, SS, Webster, CM, Steven D'Alessandro
Consumers increasingly turn to online health communities for health information and social support. Yet, the type of value consumers derive from online health communities is not well understood. This study examines social support as the mechanism through which consumers co-create and experience different types of value. Cutrona and Russell’s typology of social support and Holbrook’s consumer value typology are applied to posts and threads obtained from two online communities for people with Parkinson’s Disease and ALS. Results demonstrate that online health communities give consumers the opportunity to create and experience forms of consumer value that would not otherwise be available in a traditional health delivery system. The results lend support to a re-conceptualisation of medical practice and health delivery for consumers with chronic conditions.
Publication titleJournal of Macromarketing
PublisherSage Publications, Inc.
Place of publicationUnited States
Rights statementCopyright 2014 The Authors