University Of Tasmania
SHTI241-0036.pdf (178.8 kB)
Download file

Qualitative Research for Patient Safety Using ICTs: Methodological Considerations in the Technological Age

Download (178.8 kB)
journal contribution
posted on 2023-05-19, 10:25 authored by Kwang YeeKwang Yee, Ming WongMing Wong, Paul TurnerPaul Turner
Considerable effort and resources have been dedicated to improving the quality and safety of patient care through health information systems, but there is still significant scope for improvement. One contributing factor to the lack of progress in patient safety improvement especially where technology has been deployed relates to an over-reliance on purely objective, quantitative, positivist research paradigms as the basis for generating and validating evidence of improvement. This paper argues the need for greater recognition and accommodation of evidence of improvement generated through more subjective, qualitative and pragmatic research paradigms to aid patient safety especially where technology is deployed. This paper discusses how acknowledging the role and value of more subjective ontologies and pragmatist epistemologies can support improvement science research. This paper illustrates some challenges and benefits from adopting qualitative research methods in patient safety improvement projects, particularly focusing challenges in the technological era. While adopting methods that can more readily capture, analyse and interpret direct user experiences, attitudes, insights and behaviours in their contextual settings, patient safety can be enhanced 'on the ground' and errors reduced and/or mitigated, challenges of using these methods with the younger "technologically-centred" healthcare professionals and patients needs to recognised.


Publication title

Studies in Health Technology and Informatics








Tasmanian School of Medicine


IOS Press

Place of publication


Rights statement

© 2017 The authors and IOS Press. Licensed under Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0)

Repository Status

  • Open

Socio-economic Objectives

Expanding knowledge in the health sciences