University Of Tasmania

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Role Clarity, Swift Trust and Multi-Agency Coordination

journal contribution
posted on 2023-05-18, 17:22 authored by Steven CurninSteven Curnin, Christine OwenChristine Owen, Douglas Paton, Trist, C, Parsons, D
The purpose of this paper was to further the understanding of swift trust in temporary organizations by examining the role swift trust plays in emergency management coordinationand how role clarity acts as an enabler within temporary organizational configurations. A qualitative interview study was conducted with 32 liaison officers working in three strategic-level emergency operations centres in Australia. Role clarity was identified as an important factor in the successful formation of emergency management temporary organizations by emergency services and critical infrastructure liaison officers working in multi-agency arrangements. By providing role clarity, liaison officers may enable collaborative working practices among organizations involved in emergency management and thus facilitate multi-agency coordination.The function of role clarity in the context of swift trust is largely overlooked in emergency management.Therefore, this study has contributed to the knowledge of swift trust by empirically verifying the impact of role clarity by liaison officers working in the research setting.


Publication title

Journal of Contingencies and Crisis Management








Faculty of Education


Wiley-Blackwell Publishing Ltd.

Place of publication

United Kingdom

Rights statement

© 2015 John Wiley & Sons Ltd

Repository Status

  • Restricted

Socio-economic Objectives

Pacific Peoples community services not elsewhere classified

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