University Of Tasmania
148606 - Telehealth experiences of vulnerable clients living in Tasmania.pdf (533.08 kB)

Telehealth experiences of vulnerable clients living in Tasmania

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Objective: To understand the experiences of vulnerable clients who used telehealth during the Coronavirus pandemic.

Design: The study employed a qualitative enquiry, utilising semi-structured interviews lasting 30-60 minutes with a thematic analysis approach to explore factors influencing client experience with telehealth.

Setting: A wide range of locations across Tasmania, Australia.

Participants: Twelve participants who were considered to be vulnerable on a number of domains, including: health and human wellbeing factors, social risk factors, functional limitations, and individual behavioural factors.

Interventions: The provision of telehealth consultations to vulnerable clients.

Main outcome measures: Four global themes were discovered: i) Telehealth saves time, money and energy; ii) User friendly technology facilitates care; iii) Rapport and confidentiality helps clients to feel safe; and iv) Fit for purpose telehealth provides a quality service.

Results: The discovered themes entailed the major finding that most participants were satisfied with the overall quality of the telehealth service they received and the convenience of this service. Concerns were raised regarding the limitations around social interaction, physical examination, and access to fit-for-purpose telehealth devices.

Conclusion: This research with vulnerable clients, from Tasmania, supports the evidence that the utilisation of telehealth allows more convenient access to care. To optimise the service, however, concerns regarding the desire for social interaction, appropriate physical examination, and access to fit-for-purpose telehealth devices will need to be addressed.


Publication title

Australian Journal of Rural Health






School of Nursing


Wiley-Blackwell Publishing Asia

Place of publication


Rights statement

© 2022 The Authors. Australian Journal of Rural Health published by John Wiley & Sons Australia, Ltd on behalf of National Rural Health Alliance Ltd. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made. (

Repository Status

  • Open

Socio-economic Objectives

Health system performance (incl. effectiveness of programs); Telehealth