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The expression of suppression: Loss and emotional labour in narratives of organisational change
journal contribution
posted on 2023-05-19, 01:19 authored by Melanie BryantMelanie Bryant, Wolfam Cox, Jhis paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: 'How do people talk about the need to 'dull down' their emotions during situations of organisational change?' We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.
History
Publication title
Journal of Management & OrganizationVolume
12Pagination
116-130ISSN
1833-3672Department/School
TSBEPublisher
Cambridge University PressPlace of publication
United KingdomRepository Status
- Restricted