Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study - A case of China
journal contribution
posted on 2023-05-18, 20:42authored byLingling Gao, Waechter, KA, Xuesong Bai
Although mobile purchase is convenient in the age of mobile commerce, many consumers still do not utilize mobile purchase to its full potential. From the mobile vendor's perspective, retaining current customers and facilitating their continued purchase are crucial to create profitability and achieve a sustainable development. An understanding of the continuance intention towards mobile purchase can provide insights into mobile vendors' marketing campaigns. Therefore, it is important to examine the determinants that impact continuance intentions of consumers for mobile purchase. Drawing upon information success model, flow theory and trust, this study proposed and empirically tested an integrated model to better understand the determinants of consumers' continued intention to purchase on mobile sites. Empirical data from 462 users who had experience with mobile purchase were tested against the proposed research model by using structural equation modelling (SEM). The results indicated that information quality, and privacy and security concerns are the main factors affecting trust, whereas service quality is the main factor affecting flow. System quality, and privacy and security concerns affect satisfaction. Trust affects flow, which in turn affects satisfaction. These three factors together affect continued intention towards mobile purchase. The findings of this study provide several important implications for mobile commerce research and practice.
History
Publication title
Computers in Human Behavior
Volume
53
Pagination
249-262
ISSN
0747-5632
Department/School
TSBE
Publisher
Pergamon-Elsevier Science Ltd
Place of publication
The Boulevard, Langford Lane, Kidlington, Oxford, England, Ox5 1Gb