University Of Tasmania

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Visualising differences in professionals' perspectives on quality and safety

journal contribution
posted on 2023-05-18, 21:47 authored by Travaglia, J, Nugus, P, Greenfield, D, Westbrook, J, Braithwaite, J
Background: The safety-and-quality movement is now two decades old. Errors persist despite best efforts, indicating that there are entrenched overt and perhaps less explicit barriers limiting the success of improvement efforts. Objectives and hypotheses: To examine the perspectives of five groups of healthcare workers (administrative staff, nurses, medical practitioners, allied health and managers) and to compare and contrast their descriptions of quality-and-safety activities within their organisation. Differences in perspectives can be an indicator of divergence in the conceptualisation of, and impetus for, qualityimprovement strategies which are intended to engage healthcare professions and staff. Design, setting and participants: Study data were collected in a defined geographical healthcare jurisdiction in Australia, via individual and group interviews held across four service streams (aged care and rehabilitation; mental health; community health; and cancer services). Data were collected in 2008 and analysed, using data-mining software, in 2009. Results: Clear differences in the perspectives of professional groups were evident, suggesting variations in the perceptions of, and priorities for, quality and safety. Conclusions: The visual representation of quality and safety perspectives provides insights into the conceptual maps currently utilised by healthcare workers. Understanding the similarity and differences in these maps may enable more effective targeting of interprofessional improvement strategies.


Publication title

BMJ Quality and Safety










College Office - College of Business and Economics


B M J Group

Place of publication

United Kingdom

Rights statement

Copyright 2012 BMJ Publishing Group Ltd and The Health Foundation

Repository Status

  • Restricted

Socio-economic Objectives

Evaluation of health and support services not elsewhere classified

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