Federal and State government policies determine the level of investment in social housing, the nature of the taxation system and levels of income support which in turn influence inequality in Australia. These issues form the structural background to homelessness in Australia. Low levels of investment and equalisation create conditions where it is more likely that a growing number of people will fall into poverty and homelessness (as has been happening over the last decade), and also find it harder to accumulate the resources and assistance required to escape it. A ‘No Wrong Door’ (NWD) approach attempts to remove barriers to services and clarify the process and standards expected of services.