University of Tasmania

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Effective utilisation of mobile GIS technology : exploring user acceptance within the utility industry

posted on 2023-05-26, 18:23 authored by Luttrell, Ross
Recent advancements in mobile geographic information system (GIS) technology can provide utility authorities with exciting new opportunities to efficiently and effectively manage their infrastructure assets. However, a significant factor for the successful implementation of such technology is the acceptance and utilisation by its users. A review of the literature has determined that there is a considerable body of knowledge regarding the purpose and use of geographic information systems. However, there is very little research in the area of user technology acceptance in relation to mobile GIS technology. This exploratory study establishes an overview of the uptake of mobile GIS in water, gas and electricity utilities in Australia and New Zealand. It also examines user acceptance with reference to the Technology Acceptance/Task-Technology Fit model proposed by Dishaw and Strong (1999). Since it was not possible to locate a pre-validated instrument it was necessary to establish one for the specific purposes of this research. This questionnaire was constructed with reference to the integrated technology acceptance model from Dishaw and Strong (1999). The research focussed on the perceptions of GIS or Infrastructure Asset Managers in relation to the attitudes and behaviours of end users towards the utilisation of mobile GIS technology. A key finding of this exploratory research is that a majority of water, gas and electricity utilities in Australia and New Zealand are using, or are in the process of implementing, mobile GIS. The research also found that GIS managers perceive that training increases the end users acceptance and adoption of mobile GIS technology, whereas the age of end users does not appear to be a factor influencing acceptance or rejection of the technology. It is proposed that even though this research is exploratory in nature, it has made a number of theoretical and practical contributions to knowledge.


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Copyright 2004 the Author - The University is continuing to endeavour to trace the copyright owner(s) and in the meantime this item has been reproduced here in good faith. We would be pleased to hear from the copyright owner(s). Thesis (M.I.S.)--University of Tasmania, 2004. Includes bibliographical references

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